Shipping policy
Thank you for shopping with Pawvelle Home. We are committed to providing clear and reliable shipping information. Please review the following shipping terms before placing your order.
Shipping Destination
Pawvelle Home currently ships within the contiguous United States.
We do not ship to Alaska, Hawaii, Puerto Rico, U.S. territories, APO/FPO/DPO addresses, P.O. Boxes, or international destinations.
Shipping Cost
We offer free standard shipping on all eligible orders. There is no minimum purchase requirement for free standard shipping.
Order Processing Time
Orders are processed within 1–3 business days, Monday through Friday.
Orders are not processed on weekends or U.S. federal holidays.
Order Cutoff Time
Our daily order cutoff time is 5:00 PM Central Time (CT), Monday through Friday.
Orders placed after 5:00 PM CT will begin processing on the next business day.
Transit Time
After your order has been processed and shipped, standard transit time is approximately 3–5 business days.
Business days are Monday through Friday and exclude weekends and U.S. federal holidays.
Estimated Delivery Time
The total estimated delivery timeframe is approximately 4–8 business days, consisting of:
- Order processing: 1–3 business days
- Shipping/transit: 3–5 business days
Delivery estimates may occasionally be affected by severe weather, carrier disruptions, holidays, or other circumstances outside our reasonable control.
Shipping Carriers
Orders may be shipped using established carriers based on the destination, package size, and available shipping service.
The carrier used for your order will be shown in your shipping confirmation or tracking information when available.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with tracking information when tracking is available.
Please allow some time for the carrier's tracking system to update after your order has been shipped.
Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice an error in your shipping address, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.
Lost or Delayed Packages
If your tracking information shows an unusual delay or you believe your package may have been lost, please contact us so we can assist you with the carrier and determine the appropriate next steps.
Damaged Packages
If your order arrives damaged, please contact us as soon as possible and provide your order number along with photographs of the damaged product and packaging when possible.
We will review the issue and provide an appropriate resolution.
Contact Us
If you have questions regarding shipping or delivery, please contact Pawvelle Home customer service.
Email: support@pawvellehome.com
Phone: +1 (937) 304-9999
Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM Central Time (CT)
Mailing Address:
Pawvelle Home
311 E Clinton St
Clinton, MO 64735
United States