Frequently Asked Questions

Where does Pawvelle Home ship?

We ship only to physical addresses within the contiguous 48 United States.

We do not ship to Alaska, Hawaii, Puerto Rico, United States territories, PO Boxes, APO/FPO/DPO addresses, or international destinations.

How much does shipping cost?

Standard shipping is free on all eligible orders.

How long does delivery take?

Orders are processed within 1-3 business days. Delivery normally takes another 3-5 business days after shipment.

The total estimated delivery period is 4-8 business days.

Which carriers do you use?

We use USPS, UPS, or FedEx. The carrier is selected based on the order and delivery destination.

Will I receive tracking information?

Yes. When tracking becomes available, it will be sent to the email address used during checkout.

Can I cancel or change my order?

You may request cancellation or modification before the order ships. Contact support@pawvellehome.com as soon as possible.

We cannot guarantee changes after processing begins. Shipped orders cannot be canceled.

What happens if I entered the wrong address?

Contact us immediately. If an order has not been processed, we will try to update the address.

If the package is returned, delayed, or misdelivered because an incorrect or incomplete address was provided, the customer may be responsible for reshipping costs.

What is your return period?

Eligible products may be returned within 30 calendar days after delivery.

Contact us before returning anything. Products must be unused, unwashed, free from pet hair, stains, and odors, and returned in their original condition and packaging.

Who pays return shipping?

Pawvelle Home covers reasonable return shipping costs for approved returns. We will provide instructions and, when applicable, a prepaid label.

Do you charge a restocking fee?

No. We do not charge a restocking fee for approved returns.

Do you offer exchanges?

Yes. Eligible products can be exchanged after the original item is returned and inspected. Replacement products are subject to availability.

What if my product arrives damaged or incorrect?

Contact us within 7 calendar days after delivery. Include your order number and clear photographs of the product and packaging.

After review, we may offer a replacement, refund, or another appropriate resolution.

How long do refunds take?

Approved refunds are issued to the original payment method within 10 business days. Your financial institution may require additional time to post the credit.

What payment methods do you accept?

Available methods may include Visa, Mastercard, American Express, Discover, Diners Club, Shop Pay, Apple Pay, Google Pay, and PayPal.

The payment methods actually available for an order are displayed at checkout.

How should I care for a product?

Follow the care instructions shown on the product page or product label. Care requirements vary by material and construction.

Are product colors exact?

We try to display colors accurately, but lighting and screen settings can cause minor differences. Natural material and production variations may also occur.

How can I contact Pawvelle Home?

Email: support@pawvellehome.com
Phone: +1 (937) 304-9999

Customer service hours are Monday-Friday, 9:00 AM-5:00 PM Central Time (GMT-06:00), excluding public holidays.