Refund policy
At Pawvelle Home, we want you to be satisfied with your purchase. If you need to return an eligible item, please review the following policy.
30-Day Return Policy
We accept eligible returns within 30 calendar days after delivery.
To qualify for a return, the item must be:
- New, unused, and in its original condition
- Returned with its original packaging, accessories, and included components, when applicable
- Accompanied by proof of purchase or your order information
Items that have been used, damaged after delivery, altered, or returned incomplete may not qualify for a return unless the item arrived defective or damaged.
How to Request a Return
To request a return, contact us at:
Please provide your order number and the reason for your return.
Do not send a return before receiving return instructions from us.
Return Method
Eligible returns are accepted by mail.
After your return request has been approved, we will provide the return instructions and applicable return shipping label.
Return Shipping Label
For eligible approved returns, Pawvelle Home will provide a prepaid return shipping label free of charge.
The return label can be downloaded and printed for mailing the approved return.
Customers will not be charged for the provided return shipping label.
Restocking Fee
We do not charge a restocking fee for eligible returns.
Exchanges
We accept exchanges for eligible products.
If you would like to exchange an item, please contact us at support@pawvellehome.com within the 30-day return period.
We will provide instructions based on the availability of the replacement item.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible.
Please include:
- Your order number
- A description of the issue
- Photographs of the item and packaging when applicable
We will review the issue and provide an appropriate solution, which may include a replacement or refund.
Non-Returnable Items
Items that have been used, altered, intentionally damaged, or returned without required components may not be eligible for return.
If you are unsure whether your item qualifies for a return, please contact us before sending it back.
Refunds
Once your returned item has been received and inspected, we will notify you regarding the status of your refund.
If approved, the refund will be issued to your original payment method.
Approved refunds are processed by Pawvelle Home within 10 business days.
After we issue the refund, your bank, credit card company, or payment provider may require additional time to post the funds to your account.
Original Shipping Charges
Because eligible orders are shipped using our free standard shipping service, there is generally no original standard shipping charge to refund.
Any additional shipping service purchased separately, if offered, is not refundable unless required by applicable law or the return results from an error by Pawvelle Home.
Return Address
Do not return an item without first contacting us and receiving return authorization and instructions.
Approved returns should be sent according to the return instructions provided by our customer service team.
Our contact and mailing address is:
Pawvelle Home
311 E Clinton St
Clinton, MO 64735
United States
Contact Us
For questions regarding returns, exchanges, or refunds, please contact:
Pawvelle Home
Email: support@pawvellehome.com
Phone: +1 (937) 304-9999
Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM Central Time (CT)